This is a discussion on FNH USA customer service within the Guns forums, part of the Gun Forum category; Sirigalot here....... Ok it finally happen the, thing that all gun owner hate. The day you have to send your gun in for repair. I ...
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|04-23-2013, 10:30 AM||#1|
Join Date: Aug 2012
Location: Tallahassee Fl
FNH USA customer service
Ok it finally happen the, thing that all gun owner hate. The day you have to send your gun in for repair. I never had to experience this until now and the only good thing I can credit FN for is a fast turn around time and that's it. I received a tracking number to track the progress of my repair and nothing else. The gun is fixed and on its way back but no phone call from FN telling me what went wrong and when ask they just was like its fixed and on its way back. My question is should I push the issue to find out what happened or just let it it be? Dealing with FN is like pulling teeth.
|04-23-2013, 10:41 AM||#2|
Join Date: Jan 2013
Location: Katy, TX
Wait until you get it back before complaining. I've never had my gun in for repair thankfully, but I've sent some nice watches in for repair. The system is basically the same (tracking, status, etc), but when I received the watch, there was a detailed explanation of what was wrong (diagrams, replaced parts list, etc).
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