SyberSig

That is exactly the situation, The gun I had was brand new however it was manufactured April 2011 so was in the 'bad batch' category. They replaced the entire trigger group, mag catch barrel & slide assembly. As long as we were playing football with the same gun I shipped directly to them and they shipped it back to my house FedX. If they just could have gotten a good set of sights on it that glowed in the dark, I would have been happy.

Even though they say there are no differences in the frame they want to start over with a new gun. Now that they are sending a different serial number I have to fill out a new 4473, which I don't mind doing, what irks me is that I have to pay $25 to $50 to do it. I feel that they should take care of that also. Maybe they'll include an extra mag or something to ease the pain, but I doubt it.

scooter

The dealer i go to stands behind every gun he sells 100%. That is the reason i go to him. A friend of mine had a smililar story with a ruger sr40c and although he still had to do the paperwork and 72hrs, the dealer did not charge any transfer fees. Might be something to ask about if you bought the gun through a dealer and not an individual with an FFL.

SyberSig

I bought it from a gun-show dealer whose town is 300 miles one way from me or else I would use his service. I'm pretty much stuck at this point. Won't forget it in the future though.

zulu

I can certainly understand "never purchasing another product" from a manufacturer after such an ordeal. As stated in a previous post, a detailed letter to Sig might go a lot further than you expect. While I have not experienced anything close to your nightmare with Sig in my 20 + years as a Sig customer, I have had a similar situation with another gun manufacturer that resulted in a new gun and other products. Regardless of that attempt to make nice, I have never purchased another gun from that manufacturer.

SyberSig

Since I knew a Manager was going to be looking into it, I did include a 2 page letter detailing my experience and dissatisfaction along with the gun this last return.

I have to give Sig some credit, they have tried to make it right, but there is a breakdown somewhere in the process. Maybe the gun mechanic they employ is so busy he just wants to crank em out, maybe he has family problems, hates his job and just plain doesn't give a ***t. I don't know.

There were other little things I noticed but didn't say anything about, like my issue where I had a couple failures to feed a particular brand hollow point - so what do they test it with? FMJ and say it passed so it's OK. Another item... I wondered why it took 2 weeks to swap a slide but then I noticed the date on the repair order was a full week prior to the actual ship date, so it looks like it just sat there till the 2 weeks was up before they shipped it. The whole reason for the 2nd trip back was to replace the dead night sight they failed to fix the first trip, then they don't even check to see that it is dead too. That little oversight is costing them a whole new gun and me $$ out of pocket. All because the gun mechanic or the shipping clerk or someone in the process chain doesn't take the time to think about what they are doing.

I have decided to take a different attitude toward this whole thing. It's partially my fault.
I was looking to buy a new mini-9 but didn't research all the options thus didn't read up on the P-290 or the quality issues people report over the last few years, so I didn't do my part up front. Also getting a good/bad gun from any manufacturer these days is a crap shoot, so by luck of the draw I got a bad one (again because I didn't know what to look for in the 290 series). OK so I have decided to accept the fact that it's gonna cost me a little to have it made right, a year from now it won't matter much. At least Sig is trying to make me happy.... today I received a new magazine in the mail that they had agreed to provide on the last return, so that shows they are going to extra lengths.

I just received an email indicating it will take another 3 weeks before they will have one ready to ship so that will be almost April. Of course that falls just about when we are going to be on vacation.... I might have a Kimber Solo by then.

so the saga continues... stay tuned for part IV

Batmaniac

I sent my P220 off. They adjusted the sights even though i didn't say it was an issue. and now i just don't feel like its as accurate.

haydukelives

Interesting read.

Sorry to read about how the other forum members here respond:
a.) Your expectations of SIG are too high, as their pistols are not top-of-the-line.
b.) Your expectations of economic responsibility and quality are from a time period 50 years ago.
c.) Receiving a pistol back from factory service, with new damage and servivce/warranty work not done, is "normal".
d.) Other people's 290s are just fine.(A completely moot point, as the lack of CS is OP's point, and not a specific pistol model.)
e.) Your expectations for YOUR dollars are much higher than other peoples?! ( Yeah, you're aiming too high by thinking that factory servivce includes NOT replacing defective parts AND returning the pistol with new damage!?)
f.) If you cannot oversee the service yourself, in person, then ALL ideas about quality being related to CS are required to go out the window.
g.) Exterior damage done to your firearm, during factory service, will have zero effect on your aiming or accuracy. [so live with it]?

SIG will probably make it right, somehow, but as you can see by various responses here......

Tom5407

Hello, first post to this forum, thought I would throw in my 2 cents worth. First P290... yes there are two involved here, had a broken slide stop spring right out of the box. Took it back to where I bought it and was given another P290. Second one had the light strike problem but shot very well as far as handling and accuracy. This one I sent back to sig as I knew I wanted to own the gun. They claim they have it figured out and are replacing the trigger group. Haven't gotten it back yet but when I do I'll let the forum know exactly what they replaced. I'll shoot 200 rounds through it and see where it takes me. Ps: both of these guns were manufactured in April 2011 ( broken slide stop spring ) and March 2011 ( light strikes).

txshurricane

Let it go, Louie, let it go.

jonyblaze87

im with you SyberSig i just bought a brand new Sig 2022 and right away i had nothing but problems with failure to extracts. called up sig, talked to customer service and the whole time on the phone the guy just acted like he had better things to do than taking care of a customer. i will say he was fast in sending me a packing slip. now the whole reason i bought a sig in the fist place was for the hell and back reliability you hear about, THE BMW of the gun world if you will... hope they send my gun back in working order so i can get on with life... sorry to hear your having this much trouble..

Reggie T

Wifes p290 front night sight just went dead. Scared to send it back with this type of hype.

SyberSig

After researching other brands and reading about all the problems people are having with the Solo and the Nano and the Taurus and even some with the LC9, I decided not to get any of those. It seems that all of the manufacturers are having/had problems with their early release models. They are following the software model of using the customer to beta test and debug. Either that or they are hiring morons off the street for QC positions.

I went to the gun show today and bought a Kahr CM9. It seems to have fewer problem reports so will see how this one works out for me, then I'll compare it to the 290 when I get it back.

Sorry that you guys are also experiencing problems, I always thought those things only happened to me.
I have never before heard of new tritium sights going bad like this - has anyone ever come up with an explanation? Were they not installed correctly or what???

ReggieT I think you can ship only the slide back to Sig for the sight replacement as long as the whole gun doesn't need service. It might be faster turnaround but you may have to do any final sight-in adjustment.

Another tip on their process that I noticed... If you have any other issues such as FTF or crappy trigger or light strikes - anything at all - Mention It to the CS rep when you call for your return label or else the repair mechanic will ignore anything else you write on the problem report they have you include with the gun. If you tell the service rep only that you have a dead sight but later remember some FTF issues and put that on your written report - they will ignore that and you may get the gun back with old problems unaddressed... so get a list together when you call CS.

Edit to add... Today I got the email that the new gun shipped to my FFL on Friday - I guess their email is on a 2 day delivery schedule also. Last time the gun got to me before the email notification. Now I have 2 mini 9's to try out. I don't know if I should be happy or sad- that much more ammo to burn.

haydukelives

No, my name is not Louie.

No, there is nothing to "let go".

A "cosmetic anomaly" [sic], as you put it, has me replacing damaged parts in my shop. I don't ship equipment back to customers more damaged than when it came in. You really believe you can talk a warrantied customer in to taking back a firearm more damaged and disrepaired than before they sent it in?

What's your scoop there bro? You don't sound defensive. You sound more like a used vacuum cleaner salesman who is trying to practice verbal judo, while selling units from the refurbished line, and trying to bet his job back at Hoover.


OP SyberSig has some legitimate concerns and you want to smooth things over by telling him his firearm damage and non-repair condition is somehow normal, status quo for the price range of the firearm, and his expectations are higher than average. Enough already.

I'd be willing to bet they'll (SIG) make it right, given the time and chance. Good group of very busy people.

txshurricane

Take a chill pill. It was a joke.



My, how the winds have changed. Why, it was only three weeks ago that you were convinced that Sig was out to get you!

haydukelives

As you want to continue personal insults; bring it in the PMs and stop crapping all over this guy's thread.

txshurricane

Not an insult, just an observation. Geez, you are tightly wound.

haydukelives

I take your opinion comments and allusions as insults; there's nothing to it about being "tightly wound".

I take your telling me to stop posting as you being a manipulative control freak.

I take your refusal to just move your personal commenting at me, to PMs, as an attention need you have.

SyberSig

Thank You,
I think you have pretty well digested and described it. I don't know if it is lack of pride in workmanship or the 'oh well' attitude of the current younger generation. No one seems to take pride in their job anymore, maybe because they don't stay at one for very long. Maybe because the way this society has changed over the last 40 years. I don't know but people seem to not have high expectations of products or maybe they don't want to hear someone rocking the boat, hoping a few soothing words or chastising comments will allow us all to group hug and sing kumbuya and the world will be fine.

I see enough posts of similar issues to know there are real problems with many of the guns coming from today's manufacturers. I also see the same people on various forums (aka fanboys) defending the particular product, time after time. They have a good one so you must be doing something wrong. It's not just this forum or Sig products either, I notice it in a lot of other forums, and across different products, so I think it may be symptomatic of "modern times" (JIT manufacturing anyone?).

So many mention, as an excuse, the CS having a 'bad day'. I don't care how bad their day is, it is no excuse for taking it out on the customer. Especially in this economy, they can be easily replaced with someone that has manners and respect for the customer. They need to be aware that there are people out there that enjoy making an issue out of infractions and taking their job over it. The same goes for a company and their service policies in any number of subjects. Another thing I find lacking in so many areas is common sense but that is another rant.

These are not valid excuses in my book. I owe no company any loyalty, my attitude can turn on a dime and I talk with my dollars.

now, back to our regularly scheduled squabble.....

txshurricane

You can take whatever you want however you want.

haydukelives

I hear ya brother. I worked almost 15 years for a JIT Corp.(One of the Big 3) It was normal to see an employee walking through Assembly to follow their Suburban/Tahoe/Yukon as it was built, and make sure it was built right. I tried to take that care with every truck I worked on, as if it was going to a family member of mine. Management philosophy was "don't be a squealer, ship it to the dealer". This meant the vehicle that had problems did NOT go to Repair as it should have, but got shoveled off to the dealer and Customer(s). Every day.

When I work on pistols it gets done right, before it ships, and I shoot 'em for trial and error. Takes more time but the end process is a happy customer. SIG will eventually get you taken care of. Have a good one!