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Got my 290 back from service - not happy!

This is a discussion on Got my 290 back from service - not happy! within the SIG Sauer Pistols forums, part of the SIG Sauer Forum category; So today Fed-X delivered my P290 back from sig, was gone 2 weeks. The repair ticket indicated they replaced the trigger group and the mag ...


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Old 01-27-2012, 04:00 PM   #1
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Got my 290 back from service - not happy!

So today Fed-X delivered my P290 back from sig, was gone 2 weeks.
The repair ticket indicated they replaced the trigger group and the mag release and fired 50 rounds of Speer TMJ with no failures.
So far so good...

I open the case and the first thing I see is the dim glow of the laser. Whoever packed it failed to check the laser and now it has an almost dead battery. The next thing I discover is like one other person reported, the magazine doesn't want to slide in like most pistols do. It stops partway in and you have to either press the mag release button or give it a firm slap on the bottom to get it to go all the way in - this isn't bottoming against the slide as it has a good 1 1/4 inches to go yet.

Now I am slightly dismayed that I might have a new problem, so I call Sig and the guy who answered said the hard magazine insert was typical of the P290 due t the mag release - that's all... When I asked him about the laser being dead, he didn't say sorry about the oversight or offer to send a new battery or nothing except to tell me what number replacement battery I need to buy. That attitude did not sit too well with me.

So I fiddle with the mag insertion and discover if I give it a good firm slap on the base, it forces past the catch and seats. My only worry is that the part that it is catching on is also the part of the mag release that holds the mag in, and once it wears the mag will start falling out again. I had this same type of problem with the Mustang when I got it and had to replace the mag release which fixed the problem on that gun.

The new trigger is a dream compared to the one I sent in. It is very smooth and about half the pull weight of the old one, so I am pleased with this upgrade.

OK so I go out to the gravel pit to give it a quick functional test. When I had first shot the gun I had several brands of ammo for testing. One was Olympic, made in Greece, the P290 had several light strike failures to fire with this ammo. None of my other guns have a problem with this ammo.
The new trigger group is supposed to fix this problem, which is a known issue with early P290's. I only took the Olympic ammo. On the 10th shot it failed to fire the first strike. I discovered that you can reset your trigger by moving the slide only 1/16" or less - just barely move it and the trigger is reset and fires on the next pull. This was the only failure I had in 35 rounds and it _might_ be that the ammo has hard primers - I dunno but now I am gonna have to fire a lot more test rounds to see if it happens again before I trust this as a CCW piece.

So I get home and am about to clean it when I notice 2 things that really pi** me off.

1. On the right side of the slide up by the muzzle there is a ding on the front edge of the slide and a 1/2" scratch (not into the metal but a shiny line in the bead blast where the gun was marred). It looks like the gun was bumped into something hard. Now I know I didn't do it as it has only been in the padded case when I wasn't shooting it or in my soft jacket pocket - so I can only think it happened during service. Can't prove it so I will just have to live with it. It's not intended to be a safe queen but, I like to put my own dings in things.

2. And this is the straw that broke the camels back... the front tritium sight is dead - dark - as in no glow. In my written list of items to fix I specifically told Sig that the front sight was obviously dim and that I knew they had a problem with dead nite-sights and that I wanted them to replace it - they didn't... and now it is dead dead dead...so has to go back for service again...

Sig - if you are listening listen to this... - I will NEVER buy another Sig product. period. I will also tell everyone I can about the crappy overpriced product and arrogant service I have experienced.

I should change my handle to SourSig or SigSour

Last edited by SyberSig; 01-27-2012 at 04:17 PM.
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Old 01-27-2012, 04:06 PM   #2
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Wow.

I really don't blame you for not wanting to buy another SIG after that ordeal. There is absolutely no excuse for damaging someone's pistol and not repairing/replacing the damaged part. I would definitely let SIG know the damages and see what they are going to do about it.
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Old 01-28-2012, 12:48 AM   #3
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Not trying to sound defensive, but you're going sour on an entire gun brand because of a couple of cosmetic anomalies? I can see being disappointed in everything you mentioned, but I didn't notice any deal breakers. You ought to put your post in letter format and send it to them by email.
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Old 01-29-2012, 03:28 AM   #4
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Quote:
Originally Posted by txshurricane View Post
Not trying to sound defensive, but you're going sour on an entire gun brand because of a couple of cosmetic anomalies? I can see being disappointed in everything you mentioned, but I didn't notice any deal breakers. You ought to put your post in letter format and send it to them by email.

I'm not trying to be rude but don't discredit what he says that easily. Brand loyalty shouldn't make you blind.

Sig offered a service package last year for $99. They replace all your springs and mount night sights for $99. My 229 didn't need new springs but I wanted the sights so all in it was a good deal. When I got the gun back I was pleasantly surprised at the spring changes. They changed all of them and it was a noticeable difference. Trigger felt better in DA and SA. All in the gun was just smoother.

Now the similar part........there were all new bumps and small scratches on my slide, or wear marks actually. Nothing extreme mind you, but the 229 is my favorite firearm I own so I know every mm of it. I sent pics of the new marks they made on my slide and the response back was about like yours. They told me it was minor, normal, and that I must have overlooked it when I sent it in, etc. Pure bs but they were basically saying "no". I will admit the damage was cosmetic, and very light, but it was a lesson learned for me. I know if I send in one of my Sigs to customer service that it will come back with something new on it. They just aren't going to take the kind of care that I would. They are repairing or service many firearms per day and they aren't working on their own guns. Very similar to having your car fixed, you better have a relationship with someone.

I too, was quite pissed but I decided to send it off to CCR to be refinished. Now I have a better than any factory OEM finish and know to send my Sigs in to Bruce Gray if I need to send them off.

I've owned and shots Sigs since 1996 and they aren't the same company today as they were then. The P Series and Sig Pro remain the claims to fame. These days and for years Cohen has run the company and their quality has dropped as well as their service. Before Cohen they didn't have all these festery finishes and models and didn't have QC problems that still exist today.

If I were you I'd stay on them. You paid for a gun and they need to make it work. They used us for guinea pigs on the 238, 250, and 290. Call them back and get a manager on the horn or supervisor. Your life is on the line if you carry that thing so it should work. It was marketed and sold as an ideal CCW so it should perform flawlessly. In my case I would have caused a bigger stink with them but I wouldn't want a new slide from them because my 229 has an AG date code and IMO their newer slides are not the same quality as the old ones.
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Old 01-29-2012, 07:27 AM   #5
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"I too, was quite pissed but I decided to send it off to CCR to be refinished. Now I have a better than any factory OEM finish and know to send my Sigs in to Bruce Gray if I need to send them off."
I too have some tooling marks from another so called gunsmith shop. I was interested in having my slide blasted thus eliminating the nicks and bumps. I was curious if you had some contact info on CCR and what they charge for a slide refinish. Thanks in advance.
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Old 01-29-2012, 08:54 AM   #6
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This thread is really enlightening. Was going to send my XO to SIG to have night sights installed. Now I will either buy a sight pusher and do it myself, or find someone locally.
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Old 01-29-2012, 07:10 PM   #7
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I was going to buy a Kimber Solo but couldn't find one at the gun show so I bought the Sig based on what I had heard of their reputation for quality.

I can understand a mistake slips thru here and there with every manufacturer, but its about how a company takes care of those mistakes and how they treat their customers that count in the end... the facts are that they have known about these problems with this particular model for quite some time and I also specifically asked for a sight replacement in my service request. They ignored me, carelessly abused my property and then act arrogant when I talk to them on the phone. I have already tried to send an email, but Sig doesn't provide an email address for customer service issues... from their website...

"If you have customer service issues or require product information, please call 603-772-2302. We prefer the opportunity to talk with you and provide personal service to you, our valued customers."

This is a BS approach to customer service. With an email there is a record of the date, issues and what was said by whom. With a phone conversation there is nothing to refer to later but he-said she-said.

They have shown me they don't care about the customer, so I will probably spend my money elsewhere next time. What I do about this issue depends on their response tomorrow morning.

Last edited by SyberSig; 01-29-2012 at 07:15 PM.
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Old 01-29-2012, 07:45 PM   #8
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Whenever I am not satisified with a particular customer service encounter I will ask to speak with a supervisor. 8 times out of 10 this will result in an attitude adjustment on the part of the customer service agent or a discussion with someone who has better skills. Failing this I will call back and generally at least get someone different. Most good companies realize that it's repeat business that keeps them afloat in the long run; and good customer service is the cornerstone of repeat business.

FWIW I also own a P290 and (so far, knock on wood) have had no problems.
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Old 01-29-2012, 08:38 PM   #9
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Yeah, generally making a stink which directly affects someone's job/source of money will help change how you're treated pretty quickly.
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Old 01-30-2012, 06:54 AM   #10
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Originally Posted by Siggybaby View Post
This thread is really enlightening. Was going to send my XO to SIG to have night sights installed. Now I will either buy a sight pusher and do it myself, or find someone locally.
Yeah, no kidding.

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Originally Posted by SyberSig View Post
They have shown me they don't care about the customer, so I will probably spend my money elsewhere next time. What I do about this issue depends on their response tomorrow morning.
Even though you have every right to be pissed, I still contend that you're only hurting yourself. Basing a gun purchase on how the customer service is will net you a Taurus every time.

I think that the quality of the firearm should speak for itself. Maybe it's just me, but I buy guns to shoot, to carry, and to be reliable. Slide nicks are not going to affect my aim nor the gun's accuracy.
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Old 01-30-2012, 09:44 AM   #11
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Slide nicks are not going to affect my aim nor the gun's accuracy.
I still have guns I bought in the 60's - most have nicks and dings I put there and they don't bother me. I also have a couple unfired safe queens that I try to protect from the realities of life.

Some dings may not affect one's aim but they do hurt resale value and for some, pride of ownership. Also if you don't happen to put them there yourself, then every time you see it while cleaning etc, then it will recall past feelings toward the careless idiot that did it and piss you off one more time. If you associate that nameless idiot with a company, their name and reputation takes the hit. What story are you going to tell as to how it got there? It's not the physical scratch or dead battery, its the principal of it.

Have you ever bought a brand new car and had someone in a parking lot ding the drivers door right after you got it home? How about if it was when you took it to the dealer for service? Is there a difference? Do you just ignore it or is there something down deep under all those repressed feelings every time you see it getting in the car? How about a ding you did? is it a different story - rarely noticed once you get done kicking yourself.

I talked with Sig CS again today and happened to get the same CS rep as last time. He was much nicer and understanding today, so I will give him the benefit of the doubt and write of last weeks encounter as just bad timing and forget about it. The gun is going on another 2 week vacation and hopefully they will address all the issues this time. I'm not as PO'd as I was all weekend, just disappointed I will not get to shoot it for another 2 weeks.
I'll give an update when I get it back.
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Old 01-30-2012, 09:48 AM   #12
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Yeah, generally making a stink which directly affects someone's job/source of money will help change how you're treated pretty quickly.
15 years in DOD taught me how to walk the chain.
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Old 01-30-2012, 09:51 AM   #13
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I completely understand where you're coming from, but I still think it's unreasonable to expect much more from a service that you can't oversee yourself.

Looking forward to seeing how/if they made it right.
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Old 01-30-2012, 01:04 PM   #14
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..., but I still think it's unreasonable to expect much more from a service that you can't oversee yourself.
You are correct and from run of the mill companies that is generally what you get however we are talking about a top of the line firm with a price to match so I think the general expectation is higher - that's what their reputation is based on and why people pay higher dollar amounts for their products. I suppose the let down is that much greater too. Its a sad reality that things aren't like they used to be - that is one of the problems with getting old, your economics and expectations are stuck 50 years in the past.

Last edited by SyberSig; 01-30-2012 at 01:19 PM.
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Old 01-30-2012, 06:05 PM   #15
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I don't think that Sig is top of the line, to be honest. It's mid-class. I've handled a $3,500 hand-made Les Baer that puts Sigs to shame. But once again: I hear you loud and clear. We just expect different results from our dollars, that's all.
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