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Sig Customer Service is a Trainwreck

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Old 12-30-2016, 09:52 AM   #31
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In Europe, the only times I needed to get in touch with Sig Germany was always a pleasant experience, helpful and professional ...
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Old 12-30-2016, 10:15 AM   #32
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A++ with me. Nothing but good things to say.
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Old 12-30-2016, 02:03 PM   #33
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Try ordering a firing pin.... Or MPX springs
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Old 12-30-2016, 02:26 PM   #34
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Try ordering a firing pin.... Or MPX springs
what happens?
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Old 12-30-2016, 04:42 PM   #35
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Sig rep: "We don't sell those parts."
Me: "Do you have a field maintenance kit?"
Sig rep: "No"
Me: "So what happens when I break a firing pin or lose a small part or need to replace my recoil springs, etc.?"
Sig rep:" Just send it back to us"

Sorry, but that's simply f'ing ridiculous
If you don't agree, that's okay.

Every single weapon I own is expected to run flawlessly and needs to be field serviceable in austere conditions... as if my life depended on it.
Because someday it might
That's the rule for my K31s, Enfields, M1As, long range precision rifles, HK P7, 3gun rigs, etc.
Life's too short and precious for ridiculously priced, imperfect, safe queens.

Last edited by PDXGS; 12-30-2016 at 04:46 PM.
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Old 12-30-2016, 04:54 PM   #36
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I've never had a need to deal with C/S and I've been shooting Sigs since 1990.That tells me a lot about the product!
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Old 12-30-2016, 04:59 PM   #37
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I've never had a need to deal with C/S and I've been shooting Sigs since 1990.That tells me a lot about the product!
Most of their pistols are, without a doubt, are some of the best firearms made.

Their newer rifles are poor reflections of their capabilities.
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Old 12-30-2016, 06:25 PM   #38
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I have a MPX and a MCX. No need to call someone a liar.

Everything from registration, to the discount, to barrels to caliber exchange kits. It's a 18-22yr old college kid clown show every time you call.

Very very weak, sloppy and inconsistent customer service. Not commensurate with the firearms being produced by Sig or the price tags.
Have No Idea Who You have spoke with at Sig CS, But I've been in touch wit at least a Dozen in the past three Years, Never had a problem. Example Ordered three Gen 2 parts for My P938 got Order conformation and noticed a few days later that one part listed was wrong. Called Him back and He said Sorry I've got one here and will put it in the Mail today Got it before the other parts that were sent Fed Ex. Another, I messed up back in Nov and purchased a P226 Equinox when I thought I was buying a P 229 Equinox. Also had purchased 8 extra Mags during the 25% off promo. Did Not notice the mess up until this month. Called CS and Explained what I did and also the two different Return Policies that I saw. I asked if I could return the Mags for an even swap and not have to pay the re stocking fee as shown on the invoice. C E Rep said No problem gave me a RMA number.
I did as asked and they got them on Dec 23. Got Email Today that the Replacement Mafs were Shipped Today.
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Old 12-30-2016, 06:30 PM   #39
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Customer Service reps have exactly zero to do with the availability of products.

What's a train wreck in the MCX recall? The only thing I saw that had any confusion associated with it was the aftermarket trigger issue which was Sig attempting to keep people from swapping a trigger in to get a free one.

These kinds of posts always make me wonder if the poster actually owns any of the guns he's carping about.
I notice that most of the people badmouthing Sig CS are Newbies and Most Likely Millenials.
\Patience People, That is The Word.
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Old 12-30-2016, 07:23 PM   #40
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Angry Give me a break!

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Originally Posted by Firearms Collector View Post
I notice that most of the people badmouthing Sig CS are Newbies and Most Likely Millenials.
\Patience People, That is The Word.
First off there is no basis in fact for your assumption on the age of those "badmouthing" Sig, some of us see it as stating a fact we experienced. I'm a good bit past being called a millennial and damn sure not a newbie.
Second, just what has patience done for those that ordered 300 BO barrel almost two years ago? I love my Sigs, letting the facts of our poor CS experience with them be known may lead to some good if Sig should start to pay attention. I for one would like them to be around awhile to honor my Lifetime warranties!
Stepping down now.............
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Old 12-30-2016, 07:26 PM   #41
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I've dealt with them a couple of times and thought they were outstanding.

They first time was for the safety spring and ball thingy on my 238 that I accidentally shot into an alternate universe when breaking it down for detailing. Felt like a Jack wagon calling CS. The guy asked how many times I'd done it before, first time for me but must be something that happens kind of frequently. He shipped out a new set free of charge.

The last time, I put in an online order for a 9mm small compact frame for a 320 which was marked down due to the holidays, I was surprised they actually had them because earlier that week they were out. On a whim I rechecked the order not 20 min later and discovered I somehow ordered a small compact frame for 45 (explained why they were in stock). I called about a half hour after that and tried to cancel the order but it was already packed and on a pallet for shipping. The guy issued an RMA for the 9mm frame via email with no questions, no restocking fee and at the same discount. I just sent it back so haven't heard anything on the replacement but not in that much of a hurry.

SIG CS is top notch I my opinion.


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Old 12-30-2016, 10:05 PM   #42
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I was until I got my MCX back and it cycled fine. I was also ticked off that the customer service rep accused me of opening up the piston system when I told him mine was backwards. My gun gives more gas on suppressed mode and less on unsuppresed. I sent him a picture of my barrel and piston set and he told me work had been done to the piston outside of the factory. This was impossible being that I am the original owner on the firearm. He said he would look more into it and get back with me but of course he never did.
I have to take this comment back now. Got an email from Sig today saying there going to send me a new gas valve free of charge.
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Old 12-31-2016, 02:43 AM   #43
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First off there is no basis in fact for your assumption on the age of those "badmouthing" Sig, some of us see it as stating a fact we experienced. I'm a good bit past being called a millennial and damn sure not a newbie.
Second, just what has patience done for those that ordered 300 BO barrel almost two years ago? I love my Sigs, letting the facts of our poor CS experience with them be known may lead to some good if Sig should start to pay attention. I for one would like them to be around awhile to honor my Lifetime warranties!
Stepping down now.............
Jtallen has shared his travails with SIG Sauer freely and openly here over the past few years. Very patient man, if you ask me.
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Old 12-31-2016, 06:01 AM   #44
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What???

Sig customer service has always been awesome?? 25+ years with no issues.
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Old 12-31-2016, 06:12 AM   #45
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I've been less than thrilled with the actual Sig CS team. I've had excellent luck with their Pro Shop staff but not as much with the CS rep I'm dealing with. It may just be a tough time of the year and people are on vacation and such but I would expect some sort of response by now.

Called into CS the Tuesday after Christmas about a perplexing issue with one of my P320s. I told the rep I can take a video of the issue and send it to him and he said that'd make it a lot easier to help see where to start. I took the video that afternoon and emailed it over. I also provided a YouTube video of another person having the exact same symptoms.

2 days passed and I had not heard anything at all. I sent another follow up email and still don't have any response or acknowledgment that it's even being investigated.

Let's hope I hear back soon and either calm my concerns or get me a shipping label to get it back up to speed. In this day and age, communication shortcomings are inexcusable.
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