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Beretta USA Doesnít Know Their Products

This is a discussion on Beretta USA Doesnít Know Their Products within the Guns forums, part of the Gun Forum category; On emailing Beretta USA customer service, I’m reminded of Sigs customer service. CLUELESS!!! I emailed Beretta USA about the trigger overtravel stop on the 92 ...


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Old 09-09-2020, 09:22 AM   #1
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Beretta USA Doesnít Know Their Products

On emailing Beretta USA customer service, I’m reminded of Sigs customer service.

CLUELESS!!!

I emailed Beretta USA about the trigger overtravel stop on the 92 XP pistol.
Like others, the adjustment screw won’t move. It just breaks allen wrenches or bends them.

Here’s Beretta USA answer.



The 92 XP da/sa models include the overtravel screw. The SAO models include a second screw for pretravel.

Overtravel screw.



I’m thinking Beretta USA and Sig USA share the same customer service reps.


Edit: Not being able to work today due to fire evacuation at work, I was able to sit on hold to actually talk to someone familiar with their product. We discussed the issue which he hasn’t run into before. He said that normally the calls are on the missing top screw which we both know are for the future SAO models pretravel adjustment. He stated that these were supposed to be shipped with us being able to adjust the screw to our liking, then loctite once we set it to our preference. Just like the manual says. So now I just need to decide if I want to send mine in. She works great as is, there is however around 2 mm of overtravel that can be adjusted out. Tough decision as I don’t want to give her up. I still fondle her everyday.

Is there a Tom that works for Sig customer service?
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Last edited by Twistedracer; 09-09-2020 at 09:50 AM.
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Old 09-09-2020, 09:42 AM   #2
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It's all the rage these days for corporations to subcontract their CS department out. This doesn't always result in speaking to an Indian (in India) if you call them.

I worked for a company who had sublet the CS department out to a local, domestic temp agency, of sorts. The people worked on-site at our facility, but they were employed by the temp agency. It was truly a revolving door and these people typically left long before they had a grasp of our product line.

We had previously sublet the CS department our to a non-local agency, where the staff was off-site and that was a total goat screw!

It's all about budgeting and head count. Our head count was frozen, so that we could save ourselves into profitability, but we had plenty of money to wiz away on incompetent, minimum wage "representatives of the company."
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Old 09-09-2020, 09:56 AM   #3
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Quote:
Originally Posted by GenuineImitation View Post
It's all the rage these days for corporations to subcontract their CS department out. This doesn't always result in speaking to an Indian (in India) if you call them.

I worked for a company who had sublet the CS department out to a local, domestic temp agency, of sorts. The people worked on-site at our facility, but they were employed by the temp agency. It was truly a revolving door and these people typically left long before they had a grasp of our product line.

We had previously sublet the CS department our to a non-local agency, where the staff was off-site and that was a total goat screw!

It's all about budgeting and head count. Our head count was frozen, so that we could save ourselves into profitability, but we had plenty of money to wiz away on incompetent, minimum wage "representatives of the company."
Iím guessing that this is a possibility for their online customer service. Thankfully I had the time to sit on hold today and actually talk to someone knowledgeable on their new line.
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Old 09-09-2020, 10:38 AM   #4
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From https://www.beretta.com/en/92x-performance/:

The 92X Performance also offers the possibility to regulate the pre-travel and extra travel via two screws located inside the frame, next to the upper section of the magazine well.

However in the SA/DA action variants (Production and Optic Divisions) only the extra-travel can be adjusted therefore the gun will present only one screw.


They advertise this, not sure what it really means but there seems to be some issues with the left hand not talking to the right hand based on the message above.

I don't want to have to send mine in to address this, but I'd love to get a solution to the problem.
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Old 09-09-2020, 10:51 AM   #5
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Originally Posted by ronmart View Post
From https://www.beretta.com/en/92x-performance/:

The 92X Performance also offers the possibility to regulate the pre-travel and extra travel via two screws located inside the frame, next to the upper section of the magazine well.

However in the SA/DA action variants (Production and Optic Divisions) only the extra-travel can be adjusted therefore the gun will present only one screw.


They advertise this, not sure what it really means but there seems to be some issues with the left hand not talking to the right hand based on the message above.

I don't want to have to send mine in to address this, but I'd love to get a solution to the problem.
Thereís a trick I know that Iíll try today. If it works, Iíll be sure to let you know. I definitely donít want to send in a pistol that works great as is.
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