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Got my 290 back from service - not happy!

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Old 02-21-2012, 06:34 AM   #16
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Update:

I got it back the second time and they apparently replaced the slide as the ding in the edge was gone, it had the new style firing pin spring and the barrel hood was polished stainless instead of the black finish mine had. Unfortunately, this one also came with an almost dead front sight, so I sent it right back a third time.
The good news is they emailed me today and are going to send me a completely new gun. This has been going on since Jan 12th. Maybe I can actually get to shoot it and see how it carries.
Bad news is that all the dealers around here charge $25-$50 for FFL receiving service, so it's probably gonna cost me. Maybe I can get one to waive it since its a factory replacement.

Will update again when I get the new one.

Last edited by SyberSig; 02-21-2012 at 06:39 AM.
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Old 02-21-2012, 09:42 AM   #17
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Sig had you take it to a FFL to send to them?
I always ship direct to them as they are a manufacture. They can ship direct back to you so no need in getting a FFL involved.

Quote:
Originally Posted by SyberSig View Post
Update:

I got it back the second time and they apparently replaced the slide as the ding in the edge was gone, it had the new style firing pin spring and the barrel hood was polished stainless instead of the black finish mine had. Unfortunately, this one also came with an almost dead front sight, so I sent it right back a third time.
The good news is they emailed me today and are going to send me a completely new gun. This has been going on since Jan 12th. Maybe I can actually get to shoot it and see how it carries.
Bad news is that all the dealers around here charge $25-$50 for FFL receiving service, so it's probably gonna cost me. Maybe I can get one to waive it since its a factory replacement.

Will update again when I get the new one.
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Old 02-21-2012, 10:20 AM   #18
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Quote:
Originally Posted by JeffsSig View Post
Sig had you take it to a FFL to send to them?
I always ship direct to them as they are a manufacture. They can ship direct back to you so no need in getting a FFL involved.
He said "for receiving service" - Sig will only ship back to FFL.
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Old 02-21-2012, 02:37 PM   #19
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Sorry to hear about all the trouble, but at least they are going to replace the pistol for you. I think that since you are getting a NEW gun, it has to go through the FFL process.
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Old 02-21-2012, 04:11 PM   #20
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Thats just too much going on to have purchased a new gun. Reading your story would have anyone thinking twice about the P290. Glad to hear you maybe close to getting your issues resolved. Happy to report that the wife got another 150rd flawless performance out of her P290 yesterday at the range putting her at 350 total. Keep us posted.
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Old 02-21-2012, 05:39 PM   #21
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Quote:
Originally Posted by RickP View Post
Sorry to hear about all the trouble, but at least they are going to replace the pistol for you. I think that since you are getting a NEW gun, it has to go through the FFL process.
That is exactly the situation, The gun I had was brand new however it was manufactured April 2011 so was in the 'bad batch' category. They replaced the entire trigger group, mag catch barrel & slide assembly. As long as we were playing football with the same gun I shipped directly to them and they shipped it back to my house FedX. If they just could have gotten a good set of sights on it that glowed in the dark, I would have been happy.

Even though they say there are no differences in the frame they want to start over with a new gun. Now that they are sending a different serial number I have to fill out a new 4473, which I don't mind doing, what irks me is that I have to pay $25 to $50 to do it. I feel that they should take care of that also. Maybe they'll include an extra mag or something to ease the pain, but I doubt it.
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Old 02-21-2012, 06:12 PM   #22
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Quote:
Originally Posted by SyberSig View Post
That is exactly the situation, The gun I had was brand new however it was manufactured April 2011 so was in the 'bad batch' category. They replaced the entire trigger group, mag catch barrel & slide assembly. As long as we were playing football with the same gun I shipped directly to them and they shipped it back to my house FedX. If they just could have gotten a good set of sights on it that glowed in the dark, I would have been happy.

Even though they say there are no differences in the frame they want to start over with a new gun. Now that they are sending a different serial number I have to fill out a new 4473, which I don't mind doing, what irks me is that I have to pay $25 to $50 to do it. I feel that they should take care of that also. Maybe they'll include an extra mag or something to ease the pain, but I doubt it.
The dealer i go to stands behind every gun he sells 100%. That is the reason i go to him. A friend of mine had a smililar story with a ruger sr40c and although he still had to do the paperwork and 72hrs, the dealer did not charge any transfer fees. Might be something to ask about if you bought the gun through a dealer and not an individual with an FFL.
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Old 02-21-2012, 06:17 PM   #23
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Quote:
Originally Posted by scooter View Post
The dealer i go to stands behind every gun he sells 100%. That is the reason i go to him. A friend of mine had a smililar story with a ruger sr40c and although he still had to do the paperwork and 72hrs, the dealer did not charge any transfer fees. Might be something to ask about if you bought the gun through a dealer and not an individual with an FFL.
I bought it from a gun-show dealer whose town is 300 miles one way from me or else I would use his service. I'm pretty much stuck at this point. Won't forget it in the future though.
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Old 02-21-2012, 06:43 PM   #24
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I can certainly understand "never purchasing another product" from a manufacturer after such an ordeal. As stated in a previous post, a detailed letter to Sig might go a lot further than you expect. While I have not experienced anything close to your nightmare with Sig in my 20 + years as a Sig customer, I have had a similar situation with another gun manufacturer that resulted in a new gun and other products. Regardless of that attempt to make nice, I have never purchased another gun from that manufacturer.
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Old 02-22-2012, 06:38 PM   #25
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Since I knew a Manager was going to be looking into it, I did include a 2 page letter detailing my experience and dissatisfaction along with the gun this last return.

I have to give Sig some credit, they have tried to make it right, but there is a breakdown somewhere in the process. Maybe the gun mechanic they employ is so busy he just wants to crank em out, maybe he has family problems, hates his job and just plain doesn't give a ***t. I don't know.

There were other little things I noticed but didn't say anything about, like my issue where I had a couple failures to feed a particular brand hollow point - so what do they test it with? FMJ and say it passed so it's OK. Another item... I wondered why it took 2 weeks to swap a slide but then I noticed the date on the repair order was a full week prior to the actual ship date, so it looks like it just sat there till the 2 weeks was up before they shipped it. The whole reason for the 2nd trip back was to replace the dead night sight they failed to fix the first trip, then they don't even check to see that it is dead too. That little oversight is costing them a whole new gun and me $$ out of pocket. All because the gun mechanic or the shipping clerk or someone in the process chain doesn't take the time to think about what they are doing.

I have decided to take a different attitude toward this whole thing. It's partially my fault.
I was looking to buy a new mini-9 but didn't research all the options thus didn't read up on the P-290 or the quality issues people report over the last few years, so I didn't do my part up front. Also getting a good/bad gun from any manufacturer these days is a **** shoot, so by luck of the draw I got a bad one (again because I didn't know what to look for in the 290 series). OK so I have decided to accept the fact that it's gonna cost me a little to have it made right, a year from now it won't matter much. At least Sig is trying to make me happy.... today I received a new magazine in the mail that they had agreed to provide on the last return, so that shows they are going to extra lengths.

I just received an email indicating it will take another 3 weeks before they will have one ready to ship so that will be almost April. Of course that falls just about when we are going to be on vacation.... I might have a Kimber Solo by then.

so the saga continues... stay tuned for part IV
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Old 02-22-2012, 09:06 PM   #26
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I sent my P220 off. They adjusted the sights even though i didn't say it was an issue. and now i just don't feel like its as accurate.
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Old 02-25-2012, 05:10 AM   #27
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Interesting read.

Sorry to read about how the other forum members here respond:
a.) Your expectations of SIG are too high, as their pistols are not top-of-the-line.
b.) Your expectations of economic responsibility and quality are from a time period 50 years ago.
c.) Receiving a pistol back from factory service, with new damage and servivce/warranty work not done, is "normal".
d.) Other people's 290s are just fine.(A completely moot point, as the lack of CS is OP's point, and not a specific pistol model.)
e.) Your expectations for YOUR dollars are much higher than other peoples?! ( Yeah, you're aiming too high by thinking that factory servivce includes NOT replacing defective parts AND returning the pistol with new damage!?)
f.) If you cannot oversee the service yourself, in person, then ALL ideas about quality being related to CS are required to go out the window.
g.) Exterior damage done to your firearm, during factory service, will have zero effect on your aiming or accuracy. [so live with it]?

SIG will probably make it right, somehow, but as you can see by various responses here......
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Old 03-02-2012, 12:12 PM   #28
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P290 with problems

Hello, first post to this forum, thought I would throw in my 2 cents worth. First P290... yes there are two involved here, had a broken slide stop spring right out of the box. Took it back to where I bought it and was given another P290. Second one had the light strike problem but shot very well as far as handling and accuracy. This one I sent back to sig as I knew I wanted to own the gun. They claim they have it figured out and are replacing the trigger group. Haven't gotten it back yet but when I do I'll let the forum know exactly what they replaced. I'll shoot 200 rounds through it and see where it takes me. Ps: both of these guns were manufactured in April 2011 ( broken slide stop spring ) and March 2011 ( light strikes).
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Old 03-02-2012, 06:40 PM   #29
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Quote:
Originally Posted by haydukelives View Post
Interesting read.

Sorry to read about how the other forum members here respond:
a.) Your expectations of SIG are too high, as their pistols are not top-of-the-line.
b.) Your expectations of economic responsibility and quality are from a time period 50 years ago.
c.) Receiving a pistol back from factory service, with new damage and servivce/warranty work not done, is "normal".
d.) Other people's 290s are just fine.(A completely moot point, as the lack of CS is OP's point, and not a specific pistol model.)
e.) Your expectations for YOUR dollars are much higher than other peoples?! ( Yeah, you're aiming too high by thinking that factory servivce includes NOT replacing defective parts AND returning the pistol with new damage!?)
f.) If you cannot oversee the service yourself, in person, then ALL ideas about quality being related to CS are required to go out the window.
g.) Exterior damage done to your firearm, during factory service, will have zero effect on your aiming or accuracy. [so live with it]?

SIG will probably make it right, somehow, but as you can see by various responses here......
Let it go, Louie, let it go.
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Old 03-02-2012, 07:11 PM   #30
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im with you SyberSig i just bought a brand new Sig 2022 and right away i had nothing but problems with failure to extracts. called up sig, talked to customer service and the whole time on the phone the guy just acted like he had better things to do than taking care of a customer. i will say he was fast in sending me a packing slip. now the whole reason i bought a sig in the fist place was for the hell and back reliability you hear about, THE BMW of the gun world if you will... hope they send my gun back in working order so i can get on with life... sorry to hear your having this much trouble..
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