This is a discussion on Sig warranty - turn around time question within the SIG Sauer Pistols forums, part of the SIG Sauer Forum category; What kind of turn around time have members encountered when dealing with Sig warranty on firearms? The reason I ask, is that I sent back ...
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|01-18-2018, 07:49 AM||#1|
Join Date: Jul 2017
Likes Received 25
Sig warranty - turn around time question
What kind of turn around time have members encountered when dealing with Sig warranty on firearms?
The reason I ask, is that I sent back my p226 with the broken hammer and was told today that it will be at least 4 - 6 weeks before anything happens (pistol was delivered, via Fed Ex, to Sig on 1-5-18).
|01-18-2018, 08:25 AM||#3|
Join Date: Sep 2014
Likes Received 8358
I've had many warranty returns with SIG over many years. Usually, my gun was serviced 4 or 5 workdays after arriving and shipped the next day. Over the past month or two, SIG's turns on repairs and parts has been very inconsistent though.
I've had 3 experiences since last month. My MCX rifle arrived in Exeter Dec 7th for a trigger group replacement. The work was completed Dec 12, which was the 4th work day, but it didn't ship for 2 days on Dec 14. They did mention their warehouse/shipping Dept was backed up.
This trigger was defective too, and SIG CS ordered another replacement that shipped the next day - with no shipping delay.
Then on Jan 9, my defective MCX adapter knuckle arrive in Exeter for exchange. Today is the 8th work day and no replacement knuckle has shipped. I've followed up twice, including CS mgmt and nothing...
EDIT: Received SIG's shipping email late last night, so this replacement MCX adapter x-fold knuckle took 9 days after receiving my defective part to ship...
Unless your 226 requires some refinishing work or there's some out of stock parts needed, I have no idea why it should take 4 to 6 weeks at SIG for warranty service! I mean, replacing a hammer is less than an hour. Suggest that you ask for your CS rep supervisor's contact info and get him/her involved in your repair.
Last edited by kansascity45; 01-19-2018 at 10:03 AM.
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|01-18-2018, 08:56 AM||#4|
Join Date: Oct 2017
Location: Central Florida
Likes Received 1435
I sent a P220 in for SSP general check up and night sights, it was just 10 days. I sent in another P220 and it's been there for 2 weeks now. I called yesterday - the 17th - the CS rep I spoke to said they are busier that last year and the 4 to 6 week time estimate is more realistic now.
|01-20-2018, 06:32 AM||#5|
Join Date: Jul 2017
Likes Received 25
Thanks for replies.
@kanascity45 - The p226 is a May 2017 manufactured pistol and does not have any cosmetic issues or other issues other than the broken hammer. Given that the hammer is a production part I would find it hard to believe that Sig would be out of hammers.
IMHO, 4 - 6 weeks to replace a hammer under warranty is mind blowing and frankly makes me wonder what the hell is going on at Sig.
Oh well, time for me to go to the range and spend some quality time with some of my Walthers and HKs.
|01-20-2018, 07:14 AM||#6|
Join Date: Jan 2017
Location: Dallas TX
Likes Received 98
Sounds like boilerplate. Mr. Scott's theory of engineering..take your estimate and multiply by 4. that's how you maintain your reputation as a miracle worker. If they just always say 4-6 weeks, 95% of the time they beat that, and they look SUPER. The 4% they hit it, they don't look bad, and the 1% they fail, they apologize. Setting expectations, and then surpassing them. That's how you look good.
|02-08-2018, 04:51 PM||#7|
Join Date: Jan 2018
Likes Received 0
P938 Magazine Release warranty repair 5-7 weeks!
I sent my P938 (manufactured 1/2017 and purchased 8/2017) last week and it arrived in Exeter on 2/01. It has the issue where the magazine drops out while you are shooting, a well-known problem. I didn't hardly get the words out of my mouth as to what the problem was when the rep said that was a known problem and that there is an "update." In my opinion, this gun should have never been manufactured with this problem, as it is well documented in this forum going back at least two years.
The email that they sent me with the shipping label said their service time was running 5 to 7 weeks. We will see how long it actually takes, but I will really regret having bought the Sig if it takes 5 weeks or longer. First, because it had the problem to start with (when it was a known problem) and secondly because that is a really long time for a warranty repair. I love the gun, but it doesn't do me much good in NH.
I have also been dismayed by the number of accessories that seem to be constantly out of stock. The .22 LR conversion kit for the P938 has been out of stock for 6 months now and the rep on the phone couldn't tell me when it would be available, just that they are "working on it."
2/10/18 Update: Sig shipped my P938 back yesterday! It was only in Exeter for 8 days, so that is great service.
Last edited by jtbrick; 02-10-2018 at 04:16 AM.
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