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Question About Warranty Returns

This is a discussion on Question About Warranty Returns within the SIG Sauer Pistols forums, part of the SIG Sauer Forum category; I had asked this question inside another post and did not receive a response. I will be calling Sig for a trigger issue but before ...


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Old 07-13-2016, 06:09 AM   #1
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Question About Warranty Returns

I had asked this question inside another post and did not receive a response.
I will be calling Sig for a trigger issue but before I do, I was wondering what was your experience with Sig Customer Service regarding minor modifications to your gun such as grips, sights, recoil guide rod, hammer spring, etc.? Did you send it to Sig with these alterations or did you return your gun back to "stock"?
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Old 07-13-2016, 06:13 AM   #2
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I don't have any firsthand experience- the only gun I sent back was stock, so I didn't need to return it to any previous condition. But, this has popped up on the forum here and there, and my understanding is that Sig doesn't make a fuss over superficial alterations, like grips or sights. If you've made some mechanical change to it, especially if it involves a failure that is related to what you changed, you would surely have a problem getting them to honor the warranty. But, they don't seem to be Barney Fife's, and are reasonable. Again, that isn't my experience, just my understanding. Hopefully members who have firsthand experience, positive or negative, will speak up.
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Old 07-13-2016, 07:05 AM   #3
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Quote:
Originally Posted by josmos23 View Post
I had asked this question inside another post and did not receive a response.
I will be calling Sig for a trigger issue but before I do, I was wondering what was your experience with Sig Customer Service regarding minor modifications to your gun such as grips, sights, recoil guide rod, hammer spring, etc.? Did you send it to Sig with these alterations or did you return your gun back to "stock"?
I had to send something back May of this year.
In the email CS sends with the shipping label, it says to remove any after-market items or parts.
Your best bet would be to ask the rep when you call.

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Old 07-13-2016, 07:20 AM   #4
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Sig CS has been fantastic for me in 5 guns. Two were used gun warranties, and I had to prove my case. When Sig knows the fault is theirs, they go all out to fix it.

Others were purchased work, and Sig impressed me each time.

Mostly there is lawyer talk, and removing accessories is about damage or missing parts and their limiting responsibility to their own product.

I find the best service is with good communication going both ways.
Plan ahead before you call, and get all questions covered.

if you have a problem, explain it fully, to help the smith zero in on what is wrong.
Cover all you did, like have another person shoot, and exactly what it does wrong.
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Old 07-13-2016, 07:48 AM   #5
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I would restore it to stock parts as much as I could.
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Old 07-13-2016, 08:49 AM   #6
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Take off anything you paid good money for and put it back to original. They don't want to be responsible for losing/damaging something that they cannot replace.
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Old 07-13-2016, 03:29 PM   #7
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For What It's Worth, I have not dealt with them, so can not comment. I do though have a question, though, as per your complaint about the trigger. What is your complaint, and when did it occur in relationship to the new "Hammer spring", or would that be a mainspring? The point being installing non factory parts voids warranties.
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Old 07-13-2016, 07:52 PM   #8
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I just installed a new Wolf 18lb main spring (hammer spring) to lighten up the DA trigger. This was installed about a week ago after I was having an intermittent trigger reset issue in SA. I took the grips off and gave the gun a very thorough cleaning and lube. It was a little gunked up around the sear. I will do some shooting at the range this weekend to see if the problem persists.
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Old 07-14-2016, 06:42 AM   #9
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Sounds as if your trigger bar spring may need replacement. I had the same situation after installing SRT in my P6. Had not had any problems prior to installing SRT, but evidently the spring needed a little more pressure than the old one could muster. Upon replacement of the spring, no more reset problems.
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Old 07-14-2016, 02:32 PM   #10
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After researching this a bit further, I found several posts on different forums, that there were issues with the Hogue rubber grips interfering with the trigger bar and the spring. I have these grips on my P226. Many of the posts were older so this may no longer be an issue. I will put the E2 grips back on and see if I still have problems and for five bucks, I will go ahead and replace the trigger bar spring.
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Old 07-14-2016, 03:24 PM   #11
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Quote:
Originally Posted by Willard View Post
Sounds as if your trigger bar spring may need replacement. I had the same situation after installing in my P6. Had not had any problems prior to installing SRT, but evidently the spring needed a little more pressure than the old one could muster. Upon replacement of the spring, no more reset problems.
Willard, Which SRT kit, and trigger bar spring did you use in your P6?
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Old 07-15-2016, 06:35 AM   #12
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R1otis, I used: #PKIT-SRT-226-227-229, and trigger bar spring from #225-9-PKIT, which I got from the Sig Store.
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Old 07-15-2016, 08:29 AM   #13
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I recently sent two P228s (models 2005 & 2013) to Sig to have the Short Reset and Standard triggers installed. I was originally quoted 4-6 weeks turnaround time but actually received them back within 3 weeks. The work they did was top notch and the customer service person was really good to deal with.
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